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George Bernard Shaw said “the single biggest problem in communication is the illusion that it has taken place.” In the workplace, clear and concise communication is essential for success, and when the lines get crossed, it can easily send a destructive ripple through an entire team and derail important projects. For our February question of the month, we want to know what you believe is the biggest cause of workplace communication breakdown. Let us know by voting in our poll.

Express Employment Professionals recently released survey results that reveal which sectors plan to hire in the first quarter of 2015. According to the survey of more than 400 businesses, commercial and light industrial will see the most hiring.

Respondents were asked, “In which of the following areas do you plan to hire people in the first quarter?” Thirty-nine percent reported “commercial and light industrial,” 18% said “administrative and office clerical,” and 10% said engineering. Fourteen percent reported they were hiring in a sector other than the ones listed, while a full 32% said “none.” Full results are below. Read More→

This week on Peak Performer’s Life, Walter Bond continues the discussion on the importance of committing to excellence by focusing on brand management. He explains that every day you’re in the office and dealing with customers, your brand is on the line. So, it’s imperative that everything you do showcases your excellence.

According to Walter:

“If you want to be excellent, everything you do has got to be excellent. I recommend you do nothing and be patient until you can make sure any new offering or business is excellent, because every day and in every way, your brand is on the line.”

Read More→

Difficult to earn and easily lost, trust is one of the most important principles of great leadership. A team’s productivity and success is due in large part to the amount of trust they have for their leaders. So, it’s important to ensure you’re building and maintaining a culture of trust, honesty, and open communication.

Here are a few quick tips to remember along the way.

Get your hands dirty
Sometimes it’s important to roll up your sleeves and show you aren’t afraid of a little heavy lifting. Shared experience can be a powerful tool. If your employees know you too have been in the trenches, they’re more apt to put their trust in your leadership and expertise.

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Benjamin Franklin on Mentorship

In a study by the American Society of Training and Development, 75% of executives said mentoring was directly related to their success, and inversely, 35% of employees who don’t receive mentoring search for new jobs within the next year. Employers and employees alike understand the importance mentoring has on their personal journeys. However, according to the Society for Human Resource Management, 64% of employees who are willing to change jobs say their employer isn’t involved in their employee development.

If employees aren’t receiving the training, development, and mentoring they need, they are sure to become disengaged. Benjamin Franklin, American statesman, founding father, and great thinker, once penned the phrase:

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”

Mentoring isn’t a training session. It isn’t a crash course on a subject. It’s a lifestyle. It is a specific way you involve your employees to raise them up to be the next leaders in your organization. Are you frustrated at your team’s production? Take a look at how you have trained your workforce. People are more likely to work for a common goal when they feel they are involved in the overall process. Read More→

This week on Peak Performer’s Life, Walter Bond continues the discussion on the importance of committing to excellence by building commitment in other people. He explains that if you want to build a successful business, you have to work on building commitment in others—which starts not just with your external customers, but with your internal customers.

According to Walter:

“If you have employees … you need to make sure you breed confidence, that you exude confidence. People love to be led by confident people. And nothing breeds confidence better than expertise. I tell you, people will buy into your confidence, because people need to be led by confident leaders.”

What do you do to breed confidence in others? How has your expertise in your field helped you develop confidence in yourself? Let us know in the comments section below.

New messages each week!
Walter Bond and Peak Performer’s Life is brought to you by Express Employment Professionals. Don’t forget to check back each Wednesday for a new message from Walter Bond. If you missed an episode of Peak Performer’s Life, visit the archive to catch up.

About Walter Bond
A former American professional basketball player, Walter Bond’s NBA career included 153 games with the Dallas Mavericks, Utah Jazz, and Detroit Pistons. Now, Walter takes what he learned from his life on the court and translates it into motivational and educational messages for thriving businesses and careers. For more information, visit

Refresh Leadership is brought to you by Express Employment Professionals.

Starting your own business can be an exciting and rewarding endeavor, but it isn’t easy. For many enterprising professionals, the hardest part is not knowing what they don’t know. Check out this infographic from The Alternative Board, a business coaching and advisory company, for some insight into what many business owners wish they would have known when they first struck out on their own. Read More→

In December, we asked about your business performance predictions for the new year, and according to the results of our poll, there’s a lot of optimism surrounding 2015.

Of those who participated in the poll, 46% expect to see exponential business growth this year, while 31% expect their business performance to remain steady, but unchanged from 2014. And, 17% of respondents said they believe they would see a decrease in business volume, which is up from last year.

Another 6% of respondents selected the “Other” option and submitted their own predictions, including:

  • Uncertain, but hopeful
  • Will experience additional growth, but only in some areas of business
  • Soft economy ups and downs throughout the year, but no substantial growth Read More→

This week on Peak Performer’s Life, Walter Bond continues the discussion on the importance of committing to excellence. He explains that though everyone has a different definition of excellence, one doesn’t truly understand what it means until one experiences it. Walter says “your definition is all based on your exposure to excellence.”

According to Walter:

“People will pay a lot for excellence. As a business leader, you need to make sure you create an expectation for your customers to experience excellence every single time they enjoy your product or your service. ”

Read More→

From the beginning of time, men and women alike have had the insight to learn from those who came before them. Passing down knowledge of a skill or trade from one generation to the next is a time-honored tradition. The relationship between the master craftsman and the apprentice was the best training a young adolescent could hope for—and a training that every parent could appreciate. In a time where one had to choose a trade at an early age, apprenticeship was the most effective schooling to prepare for a lifelong career. And within the art of mentorship, there were several relationships throughout history that still teach us the value, power, and importance of this sort of training. From artists to scientists and philosophers to businessmen, these mentorships shaped the lives of many through the accomplishments of the mentored.

Henri Becquerel and Marie Curie
Marie Curie was one of the most influential physicists in history. She helped discover radioactive substances in radium and was the first to isolate radium and determine its atomic weight. In 1903, she, her husband, Pierre, and her mentor, Henri Becquerel, received the Nobel Prize in Physics for their research on radiation. She was the first female to receive a Nobel Prize, and later received a second Nobel Prize in Chemistry. Curie was greatly influenced by Becquerel’s work on uranium compounds and rays, which helped expedite her discovery of radium. Marie Curie teaches us that a mentorship can help give us the much-needed foreknowledge to make further discoveries and achieve success in our fields. Read More→